{"id":6199,"date":"2025-08-21T08:03:36","date_gmt":"2025-08-21T07:03:36","guid":{"rendered":"https:\/\/sugardaddyplanet.com\/?page_id=6199"},"modified":"2025-08-23T06:00:52","modified_gmt":"2025-08-23T05:00:52","slug":"resposta-ativa","status":"publish","type":"page","link":"https:\/\/sugardaddyplanet.com\/pt\/active-response\/","title":{"rendered":"Resposta ativa"},"content":{"rendered":"<p>Ao <strong>Sugar Daddy Planet<\/strong>, priorizamos a seguran\u00e7a, a transpar\u00eancia e uma aten\u00e7\u00e3o \u00e1gil \u00e0 nossa comunidade.<br>Esta pol\u00edtica explica como recebemos, priorizamos e respondemos a pedidos, reclama\u00e7\u00f5es, den\u00fancias e quest\u00f5es.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Canais de Contacto Oficiais<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Formul\u00e1rio de Contacto<\/strong>: \/<a href=\"https:\/\/sugardaddyplanet.com\/pt\/contacto\/\">contacto<\/a><\/li>\n\n\n\n<li><strong>Suporte Geral \/ Privacidade<\/strong>suporte@sugardaddyplanet.com<\/li>\n\n\n\n<li><strong>Den\u00fancias de Abuso\/Falsifica\u00e7\u00e3o de Identidade \u2026 e Colabora\u00e7\u00e3o com Autoridades Judiciais*<\/strong>relatorios@sugardaddyplanet.com<\/li>\n\n\n\n<li><strong>Privacidade<\/strong>privacidade@sugardaddyplanet.com<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Classifica\u00e7\u00e3o e Tempos de Resposta (SLA)<\/h2>\n\n\n\n<p>Atribu\u00edmos uma prioridade inicial a cada caso e trabalhamos para atingir estes objetivos:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Prioridade<\/th><th>Exemplos<\/th><th>Agradecimento<\/th><th>Primeiras A\u00e7\u00f5es<\/th><th>Resolu\u00e7\u00e3o Estimada*<\/th><\/tr><\/thead><tbody><tr><td><strong>Urgente<\/strong><\/td><td>Risco para menores ou integridade f\u00edsica, amea\u00e7as cred\u00edveis, personifica\u00e7\u00e3o ativa, doxxing, distribui\u00e7\u00e3o de conte\u00fado il\u00edcito<\/td><td>0\u20136 h<\/td><td>0\u201312 h<\/td><td>24\u201348 h<\/td><\/tr><tr><td><strong>Alto<\/strong><\/td><td>Fraude, ass\u00e9dio grave, extors\u00e3o, cobran\u00e7as indevidas, fugas de dados<\/td><td>24 h<\/td><td>24\u201348 h<\/td><td>3\u20135 dias<\/td><\/tr><tr><td><strong>M\u00e9dio<\/strong><\/td><td>Relat\u00f3rios de perfil, conte\u00fado enganoso, falhas na conta<\/td><td>48 h<\/td><td>2\u20133 dias<\/td><td>7 dias<\/td><\/tr><tr><td><strong>Baixo<\/strong><\/td><td>Sugest\u00f5es, pedidos de informa\u00e7\u00e3o gerais<\/td><td>72 h<\/td><td>3\u20135 dias<\/td><td>14 dias<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Os prazos podem variar dependendo da complexidade do caso. Caso se verifiquem atrasos, ser-lhe-\u00e1 comunicada a nova estimativa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Processo de Gest\u00e3o de Casos<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Recibo e confirma\u00e7\u00e3o<\/strong>Confirma\u00e7\u00e3o pelo canal de origem com ID do caso.<\/li>\n\n\n\n<li><strong>An\u00e1lise e prioriza\u00e7\u00e3o<\/strong>valida\u00e7\u00e3o de provas (capturas de ecr\u00e3, IDs de perfil, links).<\/li>\n\n\n\n<li><strong>Medidas (de acordo com pol\u00edticas e Termos)<\/strong>Aviso, restri\u00e7\u00e3o de fun\u00e7\u00f5es, suspens\u00e3o ou bloqueio de conta, remo\u00e7\u00e3o de conte\u00fado, encaminhamento para as autoridades.<\/li>\n\n\n\n<li><strong>Acompanhamento<\/strong>: atualiza\u00e7\u00f5es relevantes mantidas at\u00e9 ao encerramento.<\/li>\n\n\n\n<li><strong>Encerramento e feedback<\/strong>comunicamos a decis\u00e3o e, se aplic\u00e1vel, recomenda\u00e7\u00f5es de seguran\u00e7a.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Modera\u00e7\u00e3o e Crit\u00e9rios<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Combinamos sistemas automatizados com revis\u00e3o humana.<\/li>\n\n\n\n<li>N\u00e3o toleramos ass\u00e9dio, impostura, burlas, partilha n\u00e3o autorizada de dados ou comportamentos que coloquem a comunidade em risco.<\/li>\n\n\n\n<li>As decis\u00f5es s\u00e3o baseadas nas nossas <a href=\"https:\/\/sugardaddyplanet.com\/pt\/pagina-de-politica-de-privacidade\/\">Pol\u00edticas do Site<\/a> e <a href=\"https:\/\/sugardaddyplanet.com\/pt\/terms-of-use\/\">Termos de utiliza\u00e7\u00e3o<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Recursos<\/h2>\n\n\n\n<p>Caso discorde de uma medida, poder\u00e1 recorrer no prazo de 20 dias, escrevendo para appeals@sugardaddyplanet.com com o ID do caso e informa\u00e7\u00f5es adicionais.<br>Uma equipa distinta ir\u00e1 rever o seu pedido.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Intera\u00e7\u00e3o P\u00fablica e Transpar\u00eancia<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Publicamos avisos em <a href=\"https:\/\/sugardaddyplanet.com\/pt\/centro-de-ajuda-e-perguntas-frequentes\/\">centro de ajuda <\/a>para incidentes que afetam muitos utilizadores.<\/li>\n\n\n\n<li>Preparamos um regular <strong>relat\u00f3rio de transpar\u00eancia<\/strong> com dados agregados sobre relat\u00f3rios, tempos de resposta e a\u00e7\u00f5es (sem dados pessoais).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Privacidade e Dados Pessoais<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Processamos os dados reportados unicamente para gerir o caso (base legal: interesse leg\u00edtimo e\/ou cumprimento legal).<\/li>\n\n\n\n<li>Direitos de acesso, retifica\u00e7\u00e3o, apagamento, oposi\u00e7\u00e3o e portabilidade: escreva para <strong>privacy@sugardaddyplanet.com<\/strong>.<\/li>\n\n\n\n<li>Per\u00edodo de reten\u00e7\u00e3o do registo de incidentes: <strong>2 anos<\/strong>, a menos que outra obriga\u00e7\u00e3o legal se aplique.<\/li>\n\n\n\n<li>Mais informa\u00e7\u00f5es no nosso <a href=\"https:\/\/sugardaddyplanet.com\/pt\/pagina-de-politica-de-privacidade\/\">Pol\u00edtica de privacidade e de cookies<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Colabora\u00e7\u00e3o com as Autoridades<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respondemos a pedidos legais v\u00e1lidos e casos que envolvam risco iminente.<\/li>\n\n\n\n<li>N\u00e3o responderemos a pedidos da pol\u00edcia sem uma ordem judicial.<\/li>\n\n\n\n<li>Solicitamos a documenta\u00e7\u00e3o relevante e registamos cada pedido para fins de transpar\u00eancia.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Divulga\u00e7\u00e3o Respons\u00e1vel de Vulnerabilidades<\/h2>\n\n\n\n<p>Se detetar uma vulnerabilidade de seguran\u00e7a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00e3o o explore nem divulgue publicamente.<\/li>\n\n\n\n<li>Escreva-nos para <strong>support@sugardaddyplanet.com<\/strong> com passos para reproduzir o erro.<\/li>\n\n\n\n<li>Acusaremos a rece\u00e7\u00e3o no prazo de 72 horas e forneceremos um estado no prazo de 7 dias.<\/li>\n\n\n\n<li>Poderemos oferecer reconhecimento p\u00fablico quando apropriado.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Atualiza\u00e7\u00f5es da Pol\u00edtica<\/h2>\n\n\n\n<p>\u00daltima an\u00e1lise: <strong>20\/08\/2025<\/strong>.<br>Podemos atualizar esta pol\u00edtica para melhorar processos ou cumprir altera\u00e7\u00f5es regulamentares.<br>Manteremos um <strong>hist\u00f3rico de altera\u00e7\u00f5es<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>At Sugar Daddy Planet, we prioritise safety, transparency, and agile attention to our community.This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries. Official Contact Channels Classification and Response Times (SLA) We assign an initial priority to each case and work to meet these objectives: Priority Examples Acknowledgement First Actions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":""},"class_list":["post-6199","page","type-page","status-publish","hentry","pmpro-has-access"],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","trp-custom-language-flag":"","rt_media_thumbnail":"","rt_media_activity_image":"","rt_media_single_image":"","rt_media_featured_image":"","post-thumbnail":"","blog_carousel":""},"post_excerpt_stackable":"<p>At Sugar Daddy Planet, we prioritise safety, transparency, and agile attention to our community.This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries. Official Contact Channels Contact Form: \/contact General Support \/ Privacy: support@sugardaddyplanet.com Abuse\/Impersonation Reports \u2026 and Collaboration with Judicial Authorities*: reports@sugardaddyplanet.com Privacy: privacy@sugardaddyplanet.com Classification and Response Times (SLA) We assign an initial priority to each case and work to meet these objectives: PriorityExamplesAcknowledgementFirst ActionsEstimated Resolution*UrgentRisk to minors or physical integrity, credible threats, active impersonation, doxxing, distribution of illicit content0\u20136 h0\u201312 h24\u201348 hHighFraud, severe harassment, extortion, undue charges, data leaks24 h24\u201348 h3\u20135 daysMediumProfile reports,&hellip;<\/p>\n","category_list":"","author_info":{"name":"Administrador","url":"https:\/\/sugardaddyplanet.com\/pt\/author\/poweb\/"},"comments_num":"0 comments","featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","trp-custom-language-flag":"","rt_media_thumbnail":"","rt_media_activity_image":"","rt_media_single_image":"","rt_media_featured_image":"","post-thumbnail":"","blog_carousel":""},"post_excerpt_stackable_v2":"<p>At Sugar Daddy Planet, we prioritise safety, transparency, and agile attention to our community.This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries. Official Contact Channels Contact Form: \/contact General Support \/ Privacy: support@sugardaddyplanet.com Abuse\/Impersonation Reports \u2026 and Collaboration with Judicial Authorities*: reports@sugardaddyplanet.com Privacy: privacy@sugardaddyplanet.com Classification and Response Times (SLA) We assign an initial priority to each case and work to meet these objectives: PriorityExamplesAcknowledgementFirst ActionsEstimated Resolution*UrgentRisk to minors or physical integrity, credible threats, active impersonation, doxxing, distribution of illicit content0\u20136 h0\u201312 h24\u201348 hHighFraud, severe harassment, extortion, undue charges, data leaks24 h24\u201348 h3\u20135 daysMediumProfile reports,&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Administrador","url":"https:\/\/sugardaddyplanet.com\/pt\/author\/poweb\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Active Response<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sugardaddyplanet.com\/pt\/resposta-ativa\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Active Response\" \/>\n<meta property=\"og:description\" content=\"At Sugar Daddy Planet, we prioritise safety, transparency, and agile attention to our community.This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries. 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