{"id":32494,"date":"2026-05-15T11:24:58","date_gmt":"2026-05-15T10:24:58","guid":{"rendered":"https:\/\/sugardaddyplanet.com\/?page_id=32494"},"modified":"2026-05-15T13:59:35","modified_gmt":"2026-05-15T12:59:35","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/sugardaddyplanet.com\/it\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"
Last updated: 15\/05\/2026<\/strong><\/p>\n\n\n\n This Refund Policy explains under what conditions Polaris Nexus LLC (“we”, “our”, “us”) will refund payments made on the website sugardaddyplanet.com (“the Platform”). It should be read together with our Termini d'uso<\/a>, Cancellation Policy<\/a> e Informativa sulla privacy<\/a>.<\/p>\n\n\n\n We want our refund terms to be clear, fair and easy to apply. This Policy describes the cases in which a refund is granted, the cases in which it is not, and how to request one.<\/p>\n\n\n\n This Policy applies to all purchases made on sugardaddyplanet.com, including:<\/p>\n\n\n\n Polaris Nexus LLC is the seller of record for all transactions and is responsible for processing refund requests.<\/p>\n\n\n\n If you are a consumer resident in the European Union, the United Kingdom or the European Economic Area, you have the right to withdraw from your purchase within 14 days<\/strong> of the date on which the contract is entered into, without giving any reason and without any penalty.<\/p>\n\n\n\n In accordance with applicable consumer law, the right of withdrawal does not<\/strong> apply once the digital service has been fully performed, provided that:<\/p>\n\n\n\n Both of these statements are presented and confirmed at checkout before payment is completed. If you do not give this consent, the service does not begin until the 14-day period has ended.<\/p>\n\n\n\n If you exercise your right of withdrawal after the service has begun<\/strong> but before the 14-day period has expired<\/strong>, you are entitled to a refund proportional to the time elapsed: you will be refunded the amount paid minus the value of the portion of the service already provided up to the date of your withdrawal request.<\/p>\n\n\n\n To exercise your right of withdrawal within the 14-day period, send a clear statement to info@polarisnexus.com<\/strong> with the subject line “Withdrawal request”<\/strong>, including:<\/p>\n\n\n\n You can also use the standard withdrawal form annexed to Directive 2011\/83\/EU. We will process your refund without undue delay and no later than 14 days from the date we receive your withdrawal notice, using the same payment method you used for the purchase, unless you expressly agree otherwise.<\/p>\n\n\n\n Once the 14-day cooling-off period has ended (or once the service has been fully performed with your prior consent), refunds are handled as follows.<\/p>\n\n\n\n We will issue a full or partial refund in the following cases:<\/p>\n\n\n\n We do not issue refunds in the following cases:<\/p>\n\n\n\n Subscriptions on the Platform are renewed automatically at the end of each billing cycle unless cancelled in advance. The price, frequency and renewal date of your subscription are shown clearly at checkout and in your account settings at all times.<\/p>\n\n\n\n If you no longer wish to renew, you can cancel at any time before the next billing date and your access will continue until the end of the current paid period. Past renewal payments are not refunded<\/strong> beyond the cases described in Section 3.1.<\/p>\n\n\n\n1. Scope<\/h2>\n\n\n\n
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2. Right of withdrawal \u2014 14-day cooling-off period<\/h2>\n\n\n\n
2.1 When the cooling-off period does not apply<\/h3>\n\n\n\n
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2.2 Partial use during the cooling-off period<\/h3>\n\n\n\n
2.3 How to exercise your right of withdrawal<\/h3>\n\n\n\n
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3. Refunds outside the cooling-off period<\/h2>\n\n\n\n
3.1 Cases in which we will issue a refund<\/h3>\n\n\n\n
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3.2 Cases in which we do not issue a refund<\/h3>\n\n\n\n
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4. Auto-renewal and refunds<\/h2>\n\n\n\n