{"id":6199,"date":"2025-08-21T08:03:36","date_gmt":"2025-08-21T07:03:36","guid":{"rendered":"https:\/\/sugardaddyplanet.com\/?page_id=6199"},"modified":"2026-10-16T17:51:19","modified_gmt":"2026-10-16T16:51:19","slug":"active-response","status":"publish","type":"page","link":"https:\/\/sugardaddyplanet.com\/hr\/active-response\/","title":{"rendered":"Aktivni odgovor"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Na <strong>Sugar Daddy Planet<\/strong>, dajemo prednost sigurnosti, transparentnosti i agilnoj pa\u017enji prema na\u0161oj zajednici.<br>Ova politika obja\u0161njava kako primamo, odre\u0111ujemo prioritete i odgovaramo na zahtjeve, pritu\u017ebe, prijave i upite.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Slu\u017ebeni kanali za kontakt<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Kontaktni obrazac<\/strong>: \/<a href=\"https:\/\/sugardaddyplanet.com\/hr\/contact\/\">kontakt<\/a><\/li>\n\n\n\n<li><strong>Op\u0107a podr\u0161ka \/ Privatnost<\/strong>: support@sugardaddyplanet.com<\/li>\n\n\n\n<li><strong>Prijave zlouporabe\/la\u017enog predstavljanja \u2026 i suradnja s pravosudnim tijelima*<\/strong>reports@sugardaddyplanet.com<\/li>\n\n\n\n<li><strong>Privatnost<\/strong>: privacy@sugardaddyplanet.com<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Klasifikacija i vremena odgovora (SLA)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Svakom slu\u010daju dodjeljujemo po\u010detni prioritet i radimo na ispunjavanju ovih ciljeva:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Prioritet<\/th><th>Primjeri<\/th><th>Hvala na potvrdi<\/th><th>Prve radnje<\/th><th>Procijenjeno rje\u0161avanje*<\/th><\/tr><\/thead><tbody><tr><td><strong>Hitno<\/strong><\/td><td>Rizik za maloljetnike ili tjelesni integritet, vjerodostojne prijetnje, aktivno la\u017eno predstavljanje, doxxing, distribucija nezakonitog sadr\u017eaja<\/td><td>0\u20136 h<\/td><td>0\u201312 h<\/td><td>24\u201348 h<\/td><\/tr><tr><td><strong>Visoko<\/strong><\/td><td>Prijevara, ozbiljno uznemiravanje, iznuda, neopravdane naplate, curenje podataka<\/td><td>24 h<\/td><td>24\u201348 h<\/td><td>3\u20135 dana<\/td><\/tr><tr><td><strong>Srednje<\/strong><\/td><td>Prijave profila, obmanjuju\u0107i sadr\u017eaj, kvarovi ra\u010duna<\/td><td>48 h<\/td><td>2\u20133 dana<\/td><td>7 dana<\/td><\/tr><tr><td><strong>Nisko<\/strong><\/td><td>Prijedlozi, op\u0107i upiti<\/td><td>72 h<\/td><td>3\u20135 dana<\/td><td>14 dana<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">* Vremenski okviri mogu varirati ovisno o slo\u017eenosti slu\u010daja. Ako se o\u010dekuju ka\u0161njenja, obavijestit \u0107emo vas o novoj procjeni.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Proces upravljanja slu\u010dajevima<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Primitak i potvrda<\/strong>: potvrda putem izvornog kanala s ID-om slu\u010daja.<\/li>\n\n\n\n<li><strong>Analiza i odre\u0111ivanje prioriteta<\/strong>: provjera valjanosti dokaza (snimke zaslona, ID-ovi profila, poveznice).<\/li>\n\n\n\n<li><strong>Mjere (prema pravilnicima i Uvjetima)<\/strong>: upozorenje, ograni\u010denje funkcija, suspenzija ili blokiranje ra\u010duna, uklanjanje sadr\u017eaja, upu\u0107ivanje nadle\u017enim tijelima.<\/li>\n\n\n\n<li><strong>Pra\u0107enje<\/strong>: relevantna a\u017euriranja odr\u017eavaju se do zatvaranja slu\u010daja.<\/li>\n\n\n\n<li><strong>Zatvaranje i povratne informacije<\/strong>: priop\u0107avamo odluku i, ako je primjenjivo, sigurnosne preporuke.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Moderiranje i kriteriji<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kombiniramo automatizirane sustave s ljudskim pregledom.<\/li>\n\n\n\n<li>Ne toleriramo uznemiravanje, la\u017eno predstavljanje, prijevare, neovla\u0161teno dijeljenje podataka niti pona\u0161anja koja ugro\u017eavaju zajednicu.<\/li>\n\n\n\n<li>Odluke se temelje na na\u0161im <a href=\"https:\/\/sugardaddyplanet.com\/hr\/privacy-policy-page\/\">Pravila web-mjesta<\/a> i <a href=\"https:\/\/sugardaddyplanet.com\/hr\/terms-of-use\/\">Uvjeti kori\u0161tenja<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u017dalbe<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ako se ne sla\u017eete s mjerom, mo\u017eete ulo\u017eiti \u017ealbu u roku od 20 dana slanjem poruke na appeals@sugardaddyplanet.com s ID-om slu\u010daja i dodatnim informacijama.<br>Zasebni tim razmotrit \u0107e va\u0161 zahtjev.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Javna interakcija i transparentnost<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Objavljujemo obavijesti u <a href=\"https:\/\/sugardaddyplanet.com\/hr\/help-center-and-faqs\/\">centru za pomo\u0107 <\/a>za incidente koji utje\u010du na mnoge korisnike.<\/li>\n\n\n\n<li>Pripremamo redovito <strong>izvje\u0161\u0107e o transparentnosti<\/strong> s agregiranim podacima o prijavama, vremenima odgovora i poduzetim mjerama (bez osobnih podataka).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Privatnost i osobni podaci<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prijavljene podatke obra\u0111ujemo isklju\u010divo radi upravljanja predmetom (pravna osnova: legitimni interes i\/ili zakonska obveza).<\/li>\n\n\n\n<li>Prava pristupa, ispravka, brisanja, prigovora i prenosivosti: pi\u0161ite na <strong>privacy@sugardaddyplanet.com<\/strong>.<\/li>\n\n\n\n<li>Rok \u010duvanja zapisa o incidentima: <strong>2 godine<\/strong>, osim ako se primjenjuje druk\u010dija zakonska obveza.<\/li>\n\n\n\n<li>Vi\u0161e informacija u na\u0161oj <a href=\"https:\/\/sugardaddyplanet.com\/hr\/privacy-policy-page\/\">Pravila o privatnosti i kola\u010di\u0107ima<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Suradnja s tijelima vlasti<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Odgovaramo na valjane pravne zahtjeve i slu\u010dajeve koji uklju\u010duju neposredni rizik.<\/li>\n\n\n\n<li>Ne\u0107emo odgovarati na policijske zahtjeve bez sudskog naloga.<\/li>\n\n\n\n<li>Tra\u017eimo relevantnu dokumentaciju i evidentiramo svaki zahtjev radi transparentnosti.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Odgovorno otkrivanje ranjivosti<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ako otkrijete sigurnosnu ranjivost:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nemojte je iskori\u0161tavati niti javno otkrivati.<\/li>\n\n\n\n<li>Pi\u0161ite nam na <strong>support@sugardaddyplanet.com<\/strong> s koracima za njezino reproduciranje.<\/li>\n\n\n\n<li>Potvrdit \u0107emo primitak unutar 72 sata i dostaviti status unutar 7 dana.<\/li>\n\n\n\n<li>Prema potrebi mo\u017eemo ponuditi javno priznanje.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">A\u017euriranja pravila<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Zadnja recenzija: <strong>20\/08\/2025<\/strong>.<br>Ova pravila mo\u017eemo a\u017eurirati radi pobolj\u0161anja procesa ili uskla\u0111ivanja s regulatornim promjenama.<br>Odr\u017eavat \u0107emo <strong>povijest promjena<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>At Sugar Daddy Planet, we prioritise safety, transparency, and agile attention to our community.This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries. Official Contact Channels Classification and Response Times (SLA) We assign an initial priority to each case and work to meet these objectives: Priority Examples Acknowledgement First Actions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":""},"class_list":["post-6199","page","type-page","status-publish","hentry","pmpro-has-access"],"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","trp-custom-language-flag":"","rt_media_thumbnail":"","rt_media_activity_image":"","rt_media_single_image":"","rt_media_featured_image":"","post-thumbnail":"","blog_carousel":"","sdp-avatar-300":"","sdp-avatar-600":""},"post_excerpt_stackable":"<p>At Sugar Daddy Planet, we prioritise safety, transparency, and agile attention to our community.This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries. Official Contact Channels Contact Form: \/contact General Support \/ Privacy: support@sugardaddyplanet.com Abuse\/Impersonation Reports \u2026 and Collaboration with Judicial Authorities*: reports@sugardaddyplanet.com Privacy: privacy@sugardaddyplanet.com Classification and Response Times (SLA) We assign an initial priority to each case and work to meet these objectives: PriorityExamplesAcknowledgementFirst ActionsEstimated Resolution*UrgentRisk to minors or physical integrity, credible threats, active impersonation, doxxing, distribution of illicit content0\u20136 h0\u201312 h24\u201348 hHighFraud, severe harassment, extortion, undue charges, data leaks24 h24\u201348 h3\u20135 daysMediumProfile reports,&hellip;<\/p>\n","category_list":"","author_info":{"name":"Administrator","url":"https:\/\/sugardaddyplanet.com\/hr\/author\/poweb\/"},"comments_num":"0 comments","featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","trp-custom-language-flag":"","rt_media_thumbnail":"","rt_media_activity_image":"","rt_media_single_image":"","rt_media_featured_image":"","post-thumbnail":"","blog_carousel":"","sdp-avatar-300":"","sdp-avatar-600":""},"post_excerpt_stackable_v2":"<p>At Sugar Daddy Planet, we prioritise safety, transparency, and agile attention to our community.This policy explains how we receive, prioritise, and respond to requests, complaints, reports, and enquiries. Official Contact Channels Contact Form: \/contact General Support \/ Privacy: support@sugardaddyplanet.com Abuse\/Impersonation Reports \u2026 and Collaboration with Judicial Authorities*: reports@sugardaddyplanet.com Privacy: privacy@sugardaddyplanet.com Classification and Response Times (SLA) We assign an initial priority to each case and work to meet these objectives: PriorityExamplesAcknowledgementFirst ActionsEstimated Resolution*UrgentRisk to minors or physical integrity, credible threats, active impersonation, doxxing, distribution of illicit content0\u20136 h0\u201312 h24\u201348 hHighFraud, severe harassment, extortion, undue charges, data leaks24 h24\u201348 h3\u20135 daysMediumProfile reports,&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Administrator","url":"https:\/\/sugardaddyplanet.com\/hr\/author\/poweb\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Active Response Policy | Sugar Daddy Planet<\/title>\n<meta name=\"description\" content=\"Learn how Sugar Daddy Planet handles community reports, complaints, and requests. 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