{"id":32494,"date":"2026-05-15T11:24:58","date_gmt":"2026-05-15T10:24:58","guid":{"rendered":"https:\/\/sugardaddyplanet.com\/?page_id=32494"},"modified":"2026-07-07T15:18:51","modified_gmt":"2026-07-07T14:18:51","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/sugardaddyplanet.com\/hr\/refund-policy\/","title":{"rendered":"Politika povrata novca"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Zadnje a\u017euriranje: 15\/05\/2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ova Politika povrata novca obja\u0161njava pod kojim uvjetima \u0107e Stella And Pow O\u00dc (&#8220;mi&#8221;, &#8220;na\u0161&#8221;, &#8220;nas&#8221;) vratiti pla\u0107anja izvr\u0161ena na web stranici sugardaddyplanet.com (&#8220;Platforma&#8221;). Treba je \u010ditati zajedno s na\u0161im <a href=\"https:\/\/sugardaddyplanet.com\/hr\/uvjeti-koristenja\/\">Uvjeti kori\u0161tenja<\/a>, <a href=\"https:\/\/sugardaddyplanet.com\/hr\/cancellation-policy\/\">Politika otkazivanja<\/a> i <a href=\"https:\/\/sugardaddyplanet.com\/hr\/stranica-s-pravilima-o-privatnosti\/\">Politika privatnosti<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u017delimo da na\u0161i uvjeti povrata budu jasni, pravedni i jednostavni za primjenu. Ova Politika opisuje slu\u010dajeve u kojima se odobrava povrat, slu\u010dajeve u kojima se ne odobrava, te kako ga zatra\u017eiti.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Opseg<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ova Politika primjenjuje se na sve kupnje izvr\u0161ene na sugardaddyplanet.com, uklju\u010duju\u0107i:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mjese\u010dne pretplate<\/li>\n\n\n\n<li>Tromjese\u010dne pretplate<\/li>\n\n\n\n<li>Godi\u0161nje pretplate<\/li>\n\n\n\n<li>Sve ostale jednokratne kupnje dostupne na Platformi<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Stella And Pow O\u00dc djeluje kao Merchant of Record<\/strong> za sve transakcije na Platformi, izdaje ra\u010dune u skladu s estonskim zakonodavstvom i primjenjivim pravilima EU PDV-a, te je odgovorna za obradu zahtjeva za povrat novca.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Pravo na odustanak \u2014 razdoblje hla\u0111enja od 14 dana<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ako ste potro\u0161a\u010d s prebivali\u0161tem u Europskoj uniji, Ujedinjenom Kraljevstvu ili Europskom gospodarskom prostoru, imate pravo odustati od kupnje <strong>u roku od 14 dana<\/strong> od datuma sklapanja ugovora, bez navo\u0111enja razloga i bez ikakve kazne, u skladu s Direktivom 2011\/83\/EU o pravima potro\u0161a\u010da i odgovaraju\u0107im nacionalnim zakonima.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 Kada se razdoblje hla\u0111enja ne primjenjuje<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">U skladu s \u010dlankom 16.(m) Direktive 2011\/83\/EU i odgovaraju\u0107im nacionalnim zakonima, pravo na odustanak <strong>ne<\/strong> primjenjuje se nakon \u0161to je digitalna usluga u potpunosti izvr\u0161ena, pod uvjetom da:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dali ste svoj <strong>izri\u010dit prethodni pristanak<\/strong> da usluga po\u010dne odmah, prije isteka 14-dnevnog roka; i<\/li>\n\n\n\n<li>Potvrdili ste da <strong>gubite pravo na odustanak<\/strong> nakon \u0161to je usluga u potpunosti izvr\u0161ena.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Oba ova iskaza prikazuju se i potvr\u0111uju pri naplati prije dovr\u0161etka pla\u0107anja. Ako ne date ovu suglasnost, usluga ne po\u010dinje dok ne istekne razdoblje od 14 dana.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 Djelomi\u010dno kori\u0161tenje tijekom razdoblja odustanka<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ako ostvarite svoje pravo na odustanak <strong>nakon \u0161to je usluga zapo\u010dela<\/strong> ali <strong>prije isteka razdoblja od 14 dana<\/strong>, imate pravo na povrat sredstava razmjeran proteklom vremenu: bit \u0107e vam vra\u0107en pla\u0107eni iznos umanjen za vrijednost dijela usluge koji je ve\u0107 pru\u017een do datuma va\u0161eg zahtjeva za odustanak.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.3 Kako ostvariti pravo na odustanak<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Kako biste ostvarili pravo na odustanak u roku od 14 dana, po\u0161aljite jasnu izjavu na <strong>info@sugardaddyplanet.com<\/strong> s naslovom poruke <strong>&#8220;Zahtjev za odustanak&#8221;<\/strong>, uklju\u010duju\u0107i:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Va\u0161e korisni\u010dko ime i adresu e-po\u0161te povezanu s va\u0161im ra\u010dunom<\/li>\n\n\n\n<li>Datum kupnje<\/li>\n\n\n\n<li>Kupljeni plan<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Mo\u017eete koristiti i standardni obrazac za odustanak prilo\u017een Direktivi 2011\/83\/EU. Va\u0161 povrat sredstava obradit \u0107emo bez nepotrebnog odga\u0111anja i najkasnije u roku od 14 dana od datuma kada primimo va\u0161 zahtjev za odustanak, koriste\u0107i isti na\u010din pla\u0107anja koji ste koristili za kupnju, osim ako izri\u010dito ne dogovorite druga\u010dije.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Povrati izvan razdoblja odustanka<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nakon \u0161to je isteklo razdoblje odustanka od 14 dana (ili nakon \u0161to je usluga u potpunosti izvr\u0161ena uz va\u0161u prethodnu suglasnost), povrati se obra\u0111uju na sljede\u0107i na\u010din.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 Slu\u010dajevi u kojima \u0107emo izvr\u0161iti povrat sredstava<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Izvr\u0161it \u0107emo potpuni ili djelomi\u010dni povrat sredstava u sljede\u0107im slu\u010dajevima:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dvostruka naplata<\/strong> \u2014 ako vam je isto pretplatni\u010dko razdoblje napla\u0107eno dvaput, vratit \u0107emo duplicirani iznos.<\/li>\n\n\n\n<li><strong>Tehni\u010dki kvar s na\u0161e strane<\/strong> \u2014 ako je pla\u0107anje obra\u0111eno, ali va\u0161a pretplata nije aktivirana, aktivirat \u0107emo pretplatu ili izvr\u0161iti potpuni povrat sredstava.<\/li>\n\n\n\n<li><strong>Neovla\u0161teno pla\u0107anje<\/strong> \u2014 ako je pla\u0107anje izvr\u0161eno bez va\u0161eg odobrenja (na primjer, od strane \u010dlana obitelji bez dopu\u0161tenja), istra\u017eit \u0107emo slu\u010daj i, prema potrebi, izvr\u0161iti povrat sredstava. Od vas se mo\u017ee tra\u017eiti razuman dokaz.<\/li>\n\n\n\n<li><strong>Ra\u010dun trajno zabranjen od na\u0161e strane iz razloga koji vam se ne mogu pripisati<\/strong> \u2014 ako zatvorimo va\u0161 ra\u010dun gre\u0161kom, vratit \u0107emo neiskori\u0161teni dio trenutnog pretplatni\u010dkog razdoblja.<\/li>\n\n\n\n<li><strong>Nedostupnost usluge<\/strong> \u2014 ako Platforma nije dostupna dulje i neprekidno razdoblje zbog razloga koji su na na\u0161oj strani, mo\u017eemo izvr\u0161iti djelomi\u010dan povrat sredstava ili produ\u017eiti va\u0161u pretplatu, prema na\u0161oj procjeni.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Slu\u010dajevi u kojima ne vr\u0161imo povrat sredstava<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ne vr\u0161imo povrat sredstava u sljede\u0107im slu\u010dajevima:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Promjena mi\u0161ljenja nakon isteka razdoblja odustajanja<\/strong> i usluga je aktivno kori\u0161tena.<\/li>\n\n\n\n<li><strong>Nekori\u0161tenje Platforme<\/strong> tijekom pretplatni\u010dkog razdoblja koje je ispravno aktivirano.<\/li>\n\n\n\n<li><strong>Nezadovoljstvo interakcijama ili ishodima kori\u0161tenja Platforme<\/strong> \u2014 Stella And Pow O\u00dc pru\u017ea pristup Platformi i njezinim zna\u010dajkama; ne jam\u010di nikakve specifi\u010dne ishode interakcija izme\u0111u korisnika.<\/li>\n\n\n\n<li><strong>Suspenzija ili ukidanje ra\u010duna uzrokovano kr\u0161enjem na\u0161ih <a href=\"https:\/\/sugardaddyplanet.com\/hr\/uvjeti-koristenja\/\">Uvjeti kori\u0161tenja<\/a> ili <a href=\"https:\/\/sugardaddyplanet.com\/hr\/community-guidelines\/\">Smjernice zajednice<\/a><\/strong> \u2014 uklju\u010duju\u0107i, ali ne ograni\u010davaju\u0107i se na prijevaru, la\u017eno predstavljanje, uznemiravanje, nu\u0111enje ili tra\u017eenje eskort usluga, poku\u0161aje zaobila\u017eenja provjere dobi ili bilo kakvo pona\u0161anje koje kr\u0161i na\u0161e <a href=\"https:\/\/sugardaddyplanet.com\/hr\/anti-trafficking-no-escort-policy\/\">Politikom protiv trgovine ljudima i bez eskort usluga<\/a>.<\/li>\n\n\n\n<li><strong>Pla\u0107anja automatskog obnavljanja koja nisu otkazana na vrijeme<\/strong> \u2014 automatsko obnavljanje mo\u017ee se isklju\u010diti u bilo kojem trenutku prije sljede\u0107eg datuma naplate putem postavki va\u0161eg ra\u010duna (pogledajte na\u0161e <a href=\"https:\/\/sugardaddyplanet.com\/hr\/cancellation-policy\/\">Politika otkazivanja<\/a>). Nakon \u0161to je pla\u0107anje obnavljanja obra\u0111eno, primjenjuju se pravila iz ove Politike.<\/li>\n\n\n\n<li><strong>Promotivne ili sni\u017eene kupnje<\/strong>, osim ako promocija izri\u010dito ne navodi druga\u010dije.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Automatsko obnavljanje i povrati sredstava<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pretplate na Platformi automatski se obnavljaju na kraju svakog obra\u010dunskog ciklusa, osim ako nisu unaprijed otkazane. Cijena, u\u010destalost i datum obnavljanja va\u0161e pretplate jasno su prikazani pri pla\u0107anju i u postavkama va\u0161eg ra\u010duna u svakom trenutku.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ako vi\u0161e ne \u017eelite obnavljati pretplatu, mo\u017eete je otkazati u bilo kojem trenutku prije sljede\u0107eg datuma naplate, a va\u0161 pristup nastavit \u0107e se do kraja trenutnog pla\u0107enog razdoblja. <strong>Pro\u0161la pla\u0107anja obnavljanja ne vra\u0107aju se<\/strong> izvan slu\u010dajeva opisanih u Odjeljku 3.1.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Za potpune detalje o na\u010dinu otkazivanja pogledajte na\u0161e <a href=\"https:\/\/sugardaddyplanet.com\/hr\/cancellation-policy\/\">Politika otkazivanja<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Povrati za trajno zatvorene ra\u010dune<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ako odlu\u010dite trajno zatvoriti svoj ra\u010dun prije isteka pla\u0107enog pretplatnog razdoblja:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zadr\u017eavate pristup pla\u0107enim zna\u010dajkama do kraja trenutnog razdoblja.<\/li>\n\n\n\n<li>Preostalo vrijeme trenutnog razdoblja <strong>ne vra\u0107a se<\/strong>, osim ako to zahtijevaju pravila o odustajanju iz Odjeljka 2.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ako zatvorimo va\u0161 ra\u010dun iz razloga koji vam se ne mogu pripisati, pogledajte Odjeljak 3.1.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Kako zatra\u017eiti povrat sredstava<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Za zahtjev za povrat sredstava po\u0161aljite e-po\u0161tu na <strong>info@sugardaddyplanet.com<\/strong> s naslovom poruke <strong>&#8220;Zahtjev za povrat sredstava&#8221;<\/strong> i uklju\u010dite:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Korisni\u010dko ime i adresu e-po\u0161te povezane s va\u0161im ra\u010dunom<\/li>\n\n\n\n<li>Datum i iznos pla\u0107anja za koje tra\u017eite povrat sredstava<\/li>\n\n\n\n<li>Razlog zahtjeva, uz sve popratne informacije<\/li>\n\n\n\n<li>Izvorni kori\u0161teni na\u010din pla\u0107anja<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Mo\u017eete nas kontaktirati i putem na\u0161e <a href=\"https:\/\/sugardaddyplanet.com\/hr\/kontakt\/\">kontaktni obrazac<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Vrijeme odgovora<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nastojimo potvrditi zahtjeve za povrat sredstava unutar <strong>2 radna dana<\/strong> i rije\u0161iti ih unutar <strong>10 radnih dana<\/strong> od primitka. U slo\u017eenim slu\u010dajevima (na primjer, sumnja na prijevaru, istraga sigurnosti ra\u010duna ili ka\u0161njenja procesora pla\u0107anja), postupak mo\u017ee potrajati dulje; obavje\u0161tavat \u0107emo vas o tijeku.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Na\u010din pla\u0107anja za povrate sredstava<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Povrati se izdaju na izvornu metodu pla\u0107anja kori\u0161tenu za kupnju, osim ako to nije mogu\u0107e, u kojem slu\u010daju \u0107emo se s vama dogovoriti o alternativi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ovisno o va\u0161oj banci ili izdavatelju kartice, mo\u017ee pro\u0107i dodatnih <strong>5 do 10 radnih dana<\/strong> da se povrat pojavi na va\u0161em izvodu nakon \u0161to ga obradimo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Povrati pla\u0107anja i sporovi<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ako imate problem s pla\u0107anjem, sna\u017eno vas poti\u010demo da <strong>prvo nas kontaktirate<\/strong> na info@sugardaddyplanet.com prije nego \u0161to pokrenete povrat pla\u0107anja kod svoje banke ili izdavatelja kartice. Ve\u0107ina problema mo\u017ee se brzo i izravno rije\u0161iti.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokretanje povrata pla\u0107anja za uplatu koja ne ispunjava uvjete za povrat sredstava prema ovoj Politici mo\u017ee rezultirati suspenzijom ili ukidanjem va\u0161eg ra\u010duna, bez utjecaja na na\u0161e pravo da osporimo povrat pla\u0107anja dokazima o ugovoru i pru\u017eenim uslugas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Valuta, PDV i porezi<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sve kupnje na Platformi obra\u0111uju se u valuti prikazanoj pri pla\u0107anju. Stella And Pow O\u00dc prikuplja PDV Europske unije prema sustavu sve na jednom mjestu (OSS) gdje je primjenjivo: PDV se izra\u010dunava prema stopi va\u0161e zemlje prebivali\u0161ta i prikazuje se pri pla\u0107anju. Za potro\u0161a\u010de iz Ujedinjenog Kraljevstva primjenjuje se PDV Ujedinjenog Kraljevstva po va\u017ee\u0107oj stopi. Povrati se izdaju za <strong>ukupni pla\u0107eni iznos, uklju\u010duju\u0107i sve prikupljene PDV-e ili druge poreze<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">PDV ra\u010dun ili potvrda za svako pla\u0107anje dostupni su u postavkama va\u0161eg ra\u010duna.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Izmjene ove Politike povrata sredstava<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ovu Politiku povrata sredstava mo\u017eemo s vremena na vrijeme a\u017eurirati kako bismo odrazili promjene u zakonodavstvu, tehnologiji ili na\u0161im poslovnim praksama. Datum &#8220;Posljednje a\u017euriranje&#8221; na vrhu ozna\u010dava trenutnu verziju. O bitnim promjenama bit \u0107ete obavije\u0161teni putem na\u0161ih uobi\u010dajenih kanala s razumnim otkaznim rokom. Svaka izmjena ove Politike primjenjuje se samo na kupnje izvr\u0161ene nakon \u0161to nova verzija stupi na snagu; kupnje izvr\u0161ene prema prethodnoj verziji Politike i dalje \u0107e podlijegati toj verziji.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Kontakt<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Za pitanja o ovoj Politici povrata sredstava:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>E-po\u0161ta<\/strong> info@sugardaddyplanet.com<\/li>\n\n\n\n<li><strong>Kontakt obrazac:<\/strong> <a href=\"https:\/\/sugardaddyplanet.com\/hr\/kontakt\/\">sugardaddyplanet.com\/contact<\/a><\/li>\n\n\n\n<li><strong>Nositelj trgova\u010dkog zapisa \/ Operator:<\/strong> Stella And Pow O\u00dc, Tartu mnt 67\/1-13b, Kesklinna linnaosa, Tallinn, Harju maakond, 10115, Estonia. Corporate email: info@stellaandpow.com.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Za sva pitanja u vezi s izjavama kreditnih kartica ili bankovnim izjavama, transakcijama, prijevarama, neprepoznatim naplata, itd., molimo kontaktirajte:<br>Web stranica: www.vtsup.com<br>E-po\u0161ta: livesupport@verotel.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: 15\/05\/2026 This Refund Policy explains under what conditions Stella And Pow O\u00dc (&#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) will refund payments made on the website sugardaddyplanet.com (&#8220;the Platform&#8221;). It should be read together with our Terms of Use, Cancellation Policy and Privacy Policy. We want our refund terms to be clear, fair and easy to apply. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":""},"class_list":["post-32494","page","type-page","status-publish","hentry","pmpro-has-access"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund Policy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sugardaddyplanet.com\/hr\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy\" \/>\n<meta property=\"og:description\" content=\"Last updated: 15\/05\/2026 This Refund Policy explains under what conditions Stella And Pow O\u00dc (&#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) will refund payments made on the website sugardaddyplanet.com (&#8220;the Platform&#8221;). It should be read together with our Terms of Use, Cancellation Policy and Privacy Policy. We want our refund terms to be clear, fair and easy to apply. 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