{"id":32494,"date":"2026-05-15T11:24:58","date_gmt":"2026-05-15T10:24:58","guid":{"rendered":"https:\/\/sugardaddyplanet.com\/?page_id=32494"},"modified":"2026-07-07T15:18:51","modified_gmt":"2026-07-07T14:18:51","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/sugardaddyplanet.com\/cs\/refund-policy\/","title":{"rendered":"Z\u00e1sady vr\u00e1cen\u00ed pen\u011bz"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Posledn\u00ed aktualizace: 15\/05\/2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tato Z\u00e1sada vr\u00e1cen\u00ed pen\u011bz vysv\u011btluje, za jak\u00fdch podm\u00ednek spole\u010dnost Stella And Pow O\u00dc (&#8220;my&#8221;, &#8220;na\u0161e&#8221;, &#8220;n\u00e1s&#8221;) vr\u00e1t\u00ed platby proveden\u00e9 na webov\u00e9 str\u00e1nce sugardaddyplanet.com (&#8220;Platforma&#8221;). M\u011bla by b\u00fdt \u010dtena spole\u010dn\u011b s na\u0161imi <a href=\"https:\/\/sugardaddyplanet.com\/cs\/podminky-pouziti\/\">Podm\u00ednky pou\u017eit\u00ed<\/a>, <a href=\"https:\/\/sugardaddyplanet.com\/cs\/cancellation-policy\/\">Z\u00e1sady zru\u0161en\u00ed<\/a> a <a href=\"https:\/\/sugardaddyplanet.com\/cs\/stranka-zasad-ochrany-soukromi\/\">Z\u00e1sady ochrany osobn\u00edch \u00fadaj\u016f<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chceme, aby na\u0161e podm\u00ednky vr\u00e1cen\u00ed pen\u011bz byly jasn\u00e9, spravedliv\u00e9 a snadno pou\u017eiteln\u00e9. Tato Z\u00e1sada popisuje p\u0159\u00edpady, ve kter\u00fdch je vr\u00e1cen\u00ed pen\u011bz poskytnuto, p\u0159\u00edpady, ve kter\u00fdch nen\u00ed, a jak o n\u011bj po\u017e\u00e1dat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Rozsah platnosti<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tato Z\u00e1sada se vztahuje na v\u0161echny n\u00e1kupy proveden\u00e9 na sugardaddyplanet.com, v\u010detn\u011b:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u011bs\u00ed\u010dn\u00ed p\u0159edplatn\u00e9<\/li>\n\n\n\n<li>\u010ctvrtletn\u00ed p\u0159edplatn\u00e9<\/li>\n\n\n\n<li>Ro\u010dn\u00ed p\u0159edplatn\u00e9<\/li>\n\n\n\n<li>Jak\u00e9koli jin\u00e9 jednor\u00e1zov\u00e9 n\u00e1kupy nab\u00edzen\u00e9 na Platform\u011b<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Stella And Pow O\u00dc vystupuje jako obchodn\u00edk odpov\u011bdn\u00fd za transakce (Merchant of Record)<\/strong> pro v\u0161echny transakce na Platform\u011b, vyd\u00e1v\u00e1 faktury v souladu s estonsk\u00fdm pr\u00e1vem a platn\u00fdmi pravidly EU pro DPH a je odpov\u011bdn\u00e1 za zpracov\u00e1n\u00ed \u017e\u00e1dost\u00ed o vr\u00e1cen\u00ed pen\u011bz.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Pr\u00e1vo na odstoupen\u00ed \u2014 14denn\u00ed lh\u016fta na rozmy\u0161lenou<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud jste spot\u0159ebitel s bydli\u0161t\u011bm v Evropsk\u00e9 unii, Spojen\u00e9m kr\u00e1lovstv\u00ed nebo Evropsk\u00e9m hospod\u00e1\u0159sk\u00e9m prostoru, m\u00e1te pr\u00e1vo odstoupit od sv\u00e9ho n\u00e1kupu <strong>do 14 dn\u016f<\/strong> ode dne uzav\u0159en\u00ed smlouvy, bez ud\u00e1n\u00ed d\u016fvodu a bez jak\u00e9koli sankce, v souladu se sm\u011brnic\u00ed 2011\/83\/EU o pr\u00e1vech spot\u0159ebitel\u016f a rovnocenn\u00fdmi vnitrost\u00e1tn\u00edmi pr\u00e1vn\u00edmi p\u0159edpisy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 Kdy se lh\u016fta na rozmy\u0161lenou neuplatn\u00ed<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">V souladu s \u010dl\u00e1nkem 16 p\u00edsm. m) sm\u011brnice 2011\/83\/EU a rovnocenn\u00fdmi vnitrost\u00e1tn\u00edmi pr\u00e1vn\u00edmi p\u0159edpisy pr\u00e1vo na odstoupen\u00ed <strong>ne<\/strong> zanikne, jakmile byla digit\u00e1ln\u00ed slu\u017eba zcela poskytnuta, za p\u0159edpokladu, \u017ee:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ud\u011blili jste sv\u016fj <strong>v\u00fdslovn\u00fd p\u0159edchoz\u00ed souhlas<\/strong> s t\u00edm, aby slu\u017eba za\u010dala okam\u017eit\u011b, p\u0159ed uplynut\u00edm 14denn\u00ed lh\u016fty; a<\/li>\n\n\n\n<li>Vzali jste na v\u011bdom\u00ed, \u017ee <strong>ztr\u00e1c\u00edte pr\u00e1vo na odstoupen\u00ed<\/strong> jakmile je slu\u017eba zcela poskytnuta.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ob\u011b tato prohl\u00e1\u0161en\u00ed jsou zobrazena a potvrzena p\u0159i pokladn\u011b p\u0159ed dokon\u010den\u00edm platby. Pokud tento souhlas neud\u011bl\u00edte, slu\u017eba neza\u010dne, dokud neuplyne 14denn\u00ed lh\u016fta.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 \u010c\u00e1ste\u010dn\u00e9 vyu\u017eit\u00ed b\u011bhem lh\u016fty na rozmy\u0161lenou<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud uplatn\u00edte sv\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy <strong>po zah\u00e1jen\u00ed poskytov\u00e1n\u00ed slu\u017eby<\/strong> ale <strong>p\u0159ed uplynut\u00edm 14denn\u00ed lh\u016fty<\/strong>, m\u00e1te n\u00e1rok na vr\u00e1cen\u00ed pen\u011bz v pom\u011brn\u00e9 v\u00fd\u0161i odpov\u00eddaj\u00edc\u00ed uplynut\u00e9 dob\u011b: bude v\u00e1m vr\u00e1cena zaplacen\u00e1 \u010d\u00e1stka sn\u00ed\u017een\u00e1 o hodnotu \u010d\u00e1sti slu\u017eby ji\u017e poskytnut\u00e9 ke dni doru\u010den\u00ed va\u0161\u00ed \u017e\u00e1dosti o odstoupen\u00ed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.3 Jak uplatnit pr\u00e1vo na odstoupen\u00ed od smlouvy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Chcete-li uplatnit sv\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy ve lh\u016ft\u011b 14 dn\u016f, za\u0161lete jasn\u00e9 prohl\u00e1\u0161en\u00ed na adresu <strong>info@sugardaddyplanet.com<\/strong> s p\u0159edm\u011btem zpr\u00e1vy <strong>&#8220;\u017d\u00e1dost o odstoupen\u00ed od smlouvy&#8221;<\/strong>, obsahuj\u00edc\u00ed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Va\u0161e u\u017eivatelsk\u00e9 jm\u00e9no a e-mailovou adresu spojenou s va\u0161\u00edm \u00fa\u010dtem<\/li>\n\n\n\n<li>Datum n\u00e1kupu<\/li>\n\n\n\n<li>Zakoupen\u00fd pl\u00e1n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">M\u016f\u017eete tak\u00e9 pou\u017e\u00edt standardn\u00ed formul\u00e1\u0159 pro odstoupen\u00ed od smlouvy p\u0159ilo\u017een\u00fd ke sm\u011brnici 2011\/83\/EU. Va\u0161i \u017e\u00e1dost o vr\u00e1cen\u00ed pen\u011bz zpracujeme bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 14 dn\u016f ode dne, kdy obdr\u017e\u00edme va\u0161e ozn\u00e1men\u00ed o odstoupen\u00ed, a to stejnou platebn\u00ed metodou, kterou jste pou\u017eili p\u0159i n\u00e1kupu, pokud v\u00fdslovn\u011b nesouhlas\u00edte jinak.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Vr\u00e1cen\u00ed pen\u011bz po uplynut\u00ed lh\u016fty pro odstoupen\u00ed od smlouvy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Po uplynut\u00ed 14denn\u00ed lh\u016fty pro odstoupen\u00ed od smlouvy (nebo po \u00fapln\u00e9m spln\u011bn\u00ed slu\u017eby s va\u0161\u00edm p\u0159edchoz\u00edm souhlasem) se vr\u00e1cen\u00ed pen\u011bz \u0159\u00edd\u00ed n\u00e1sleduj\u00edc\u00edmi pravidly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3.1 P\u0159\u00edpady, ve kter\u00fdch vr\u00e1t\u00edme pen\u00edze<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Plnou nebo \u010d\u00e1ste\u010dnou refundaci provedeme v n\u00e1sleduj\u00edc\u00edch p\u0159\u00edpadech:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Dvojit\u00e9 \u00fa\u010dtov\u00e1n\u00ed<\/strong> \u2014 pokud v\u00e1m bylo za stejn\u00e9 p\u0159edplatn\u00e9 obdob\u00ed \u00fa\u010dtov\u00e1no dvakr\u00e1t, vr\u00e1t\u00edme duplicitn\u00ed platbu.<\/li>\n\n\n\n<li><strong>Technick\u00e1 chyba na na\u0161\u00ed stran\u011b<\/strong> \u2014 pokud byla platba zpracov\u00e1na, ale va\u0161e p\u0159edplatn\u00e9 nebylo aktivov\u00e1no, p\u0159edplatn\u00e9 bu\u010f aktivujeme, nebo vr\u00e1t\u00edme celou \u010d\u00e1stku.<\/li>\n\n\n\n<li><strong>Neautorizovan\u00e1 platba<\/strong> \u2014 pokud byla platba provedena bez va\u0161eho souhlasu (nap\u0159\u00edklad \u010dlenem rodiny bez opr\u00e1vn\u011bn\u00ed), provedeme \u0161et\u0159en\u00ed a v p\u0159\u00edslu\u0161n\u00fdch p\u0159\u00edpadech vr\u00e1t\u00edme pen\u00edze. M\u016f\u017ee b\u00fdt vy\u017eadov\u00e1no p\u0159edlo\u017een\u00ed p\u0159im\u011b\u0159en\u00e9ho d\u016fkazu.<\/li>\n\n\n\n<li><strong>\u00da\u010det trvale zablokov\u00e1n z na\u0161\u00ed strany z d\u016fvod\u016f, kter\u00e9 v\u00e1m nelze p\u0159i\u010d\u00edtat<\/strong> \u2014 pokud omylem zru\u0161\u00edme v\u00e1\u0161 \u00fa\u010det, vr\u00e1t\u00edme nevyu\u017eitou \u010d\u00e1st aktu\u00e1ln\u00edho p\u0159edplatn\u00e9ho obdob\u00ed.<\/li>\n\n\n\n<li><strong>Nedostupnost slu\u017eby<\/strong> \u2014 pokud je Platforma nedostupn\u00e1 po del\u0161\u00ed a nep\u0159etr\u017eitou dobu z d\u016fvod\u016f na na\u0161\u00ed stran\u011b, m\u016f\u017eeme podle vlastn\u00edho uv\u00e1\u017een\u00ed vydat \u010d\u00e1ste\u010dnou n\u00e1hradu nebo prodlou\u017eit va\u0161e p\u0159edplatn\u00e9.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 P\u0159\u00edpady, ve kter\u00fdch nevrac\u00edme pen\u00edze<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e1hrady nevyd\u00e1v\u00e1me v n\u00e1sleduj\u00edc\u00edch p\u0159\u00edpadech:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Zm\u011bna n\u00e1zoru po uplynut\u00ed lh\u016fty pro odstoupen\u00ed od smlouvy<\/strong> a slu\u017eba byla aktivn\u011b vyu\u017e\u00edv\u00e1na.<\/li>\n\n\n\n<li><strong>Nevyu\u017eit\u00ed Platformy<\/strong> b\u011bhem p\u0159edplatn\u00e9ho obdob\u00ed, kter\u00e9 bylo \u0159\u00e1dn\u011b aktivov\u00e1no.<\/li>\n\n\n\n<li><strong>Nespokojenost s interakcemi nebo v\u00fdsledky pou\u017e\u00edv\u00e1n\u00ed Platformy<\/strong> \u2014 Stella And Pow O\u00dc poskytuje p\u0159\u00edstup k Platform\u011b a jej\u00edm funkc\u00edm; nezaru\u010duje \u017e\u00e1dn\u00fd konkr\u00e9tn\u00ed v\u00fdsledek interakc\u00ed mezi u\u017eivateli.<\/li>\n\n\n\n<li><strong>Pozastaven\u00ed nebo zru\u0161en\u00ed \u00fa\u010dtu zp\u016fsoben\u00e9 poru\u0161en\u00edm na\u0161ich <a href=\"https:\/\/sugardaddyplanet.com\/cs\/podminky-pouziti\/\">Podm\u00ednky pou\u017eit\u00ed<\/a> nebo <a href=\"https:\/\/sugardaddyplanet.com\/cs\/community-guidelines\/\">Pravidla komunity<\/a><\/strong> \u2014 v\u010detn\u011b, ale nikoli v\u00fdhradn\u011b, podvodu, vyd\u00e1v\u00e1n\u00ed se za jinou osobu, obt\u011b\u017eov\u00e1n\u00ed, nab\u00edzen\u00ed nebo popt\u00e1v\u00e1n\u00ed eskortn\u00edch slu\u017eeb, pokus\u016f o obejit\u00ed ov\u011b\u0159en\u00ed v\u011bku nebo jak\u00e9hokoli jedn\u00e1n\u00ed, kter\u00e9 poru\u0161uje na\u0161e <a href=\"https:\/\/sugardaddyplanet.com\/cs\/anti-trafficking-no-escort-policy\/\">Politikou proti obchodov\u00e1n\u00ed s lidmi a z\u00e1kazu eskortn\u00edch slu\u017eeb<\/a>.<\/li>\n\n\n\n<li><strong>Platby za automatick\u00e9 obnoven\u00ed, kter\u00e9 nebyly v\u010das zru\u0161eny<\/strong> \u2014 automatick\u00e9 obnoven\u00ed lze kdykoli p\u0159ed p\u0159\u00ed\u0161t\u00edm datem fakturace vypnout v nastaven\u00ed \u00fa\u010dtu (viz na\u0161e <a href=\"https:\/\/sugardaddyplanet.com\/cs\/cancellation-policy\/\">Z\u00e1sady zru\u0161en\u00ed<\/a>). Jakmile je platba za obnoven\u00ed zpracov\u00e1na, \u0159\u00edd\u00ed se pravidly stanoven\u00fdm v t\u011bchto Z\u00e1sad\u00e1ch.<\/li>\n\n\n\n<li><strong>Propaga\u010dn\u00ed nebo zv\u00fdhodn\u011bn\u00e9 n\u00e1kupy<\/strong>, pokud propaga\u010dn\u00ed akce v\u00fdslovn\u011b nestanov\u00ed jinak.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Automatick\u00e9 obnoven\u00ed a n\u00e1hrady<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">P\u0159edplatn\u00e1 na Platform\u011b se na konci ka\u017ed\u00e9ho faktura\u010dn\u00edho cyklu automaticky obnovuj\u00ed, pokud nebyla p\u0159edem zru\u0161ena. Cena, frekvence a datum obnoven\u00ed va\u0161eho p\u0159edplatn\u00e9ho jsou v\u017edy jasn\u011b zobrazeny p\u0159i pokladn\u011b a v nastaven\u00ed va\u0161eho \u00fa\u010dtu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud si ji\u017e nep\u0159ejete obnovit p\u0159edplatn\u00e9, m\u016f\u017eete je kdykoli p\u0159ed p\u0159\u00ed\u0161t\u00edm datem fakturace zru\u0161it a v\u00e1\u0161 p\u0159\u00edstup bude pokra\u010dovat a\u017e do konce aktu\u00e1ln\u00edho placen\u00e9ho obdob\u00ed. <strong>D\u0159\u00edv\u011bj\u0161\u00ed platby za obnoven\u00ed se nevracej\u00ed<\/strong> nad r\u00e1mec p\u0159\u00edpad\u016f popsan\u00fdch v odd\u00edle 3.1.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00dapln\u00e9 informace o tom, jak zru\u0161it p\u0159edplatn\u00e9, naleznete v na\u0161ich <a href=\"https:\/\/sugardaddyplanet.com\/cs\/cancellation-policy\/\">Z\u00e1sady zru\u0161en\u00ed<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. N\u00e1hrady za trvale uzav\u0159en\u00e9 \u00fa\u010dty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud se rozhodnete trvale uzav\u0159\u00edt sv\u016fj \u00fa\u010det p\u0159ed koncem placen\u00e9ho p\u0159edplatn\u00e9ho:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zachov\u00e1te p\u0159\u00edstup k placen\u00fdm funkc\u00edm a\u017e do konce aktu\u00e1ln\u00edho obdob\u00ed.<\/li>\n\n\n\n<li>Zb\u00fdvaj\u00edc\u00ed \u010das aktu\u00e1ln\u00edho obdob\u00ed <strong>nen\u00ed vr\u00e1cen<\/strong>, s v\u00fdjimkou p\u0159\u00edpad\u016f vy\u017eadovan\u00fdch pravidly o odstoupen\u00ed od smlouvy uveden\u00fdmi v \u010c\u00e1sti 2.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud uzav\u0159eme v\u00e1\u0161 \u00fa\u010det z d\u016fvod\u016f, kter\u00e9 v\u00e1m nelze p\u0159i\u010d\u00edst, viz \u010c\u00e1st 3.1.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Jak po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Chcete-li po\u017e\u00e1dat o vr\u00e1cen\u00ed pen\u011bz, za\u0161lete e-mail na adresu <strong>info@sugardaddyplanet.com<\/strong> s p\u0159edm\u011btem zpr\u00e1vy <strong>&#8220;\u017d\u00e1dost o vr\u00e1cen\u00ed pen\u011bz&#8221;<\/strong> a uve\u010fte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>U\u017eivatelsk\u00e9 jm\u00e9no a e-mailovou adresu spojenou s va\u0161\u00edm \u00fa\u010dtem<\/li>\n\n\n\n<li>Datum a \u010d\u00e1stku platby, za kterou \u017e\u00e1d\u00e1te o vr\u00e1cen\u00ed pen\u011bz<\/li>\n\n\n\n<li>D\u016fvod \u017e\u00e1dosti spolu s p\u0159\u00edpadn\u00fdmi podp\u016frn\u00fdmi informacemi<\/li>\n\n\n\n<li>P\u016fvodn\u00ed pou\u017eit\u00fd zp\u016fsob platby<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">M\u016f\u017eete n\u00e1s tak\u00e9 kontaktovat prost\u0159ednictv\u00edm na\u0161eho <a href=\"https:\/\/sugardaddyplanet.com\/cs\/kontakt\/\">kontaktn\u00edho formul\u00e1\u0159e<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Doba odezvy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Usilujeme o potvrzen\u00ed \u017e\u00e1dost\u00ed o vr\u00e1cen\u00ed pen\u011bz do <strong>2 pracovn\u00edch dn\u016f<\/strong> a o jejich vy\u0159e\u0161en\u00ed do <strong>10 pracovn\u00edch dn\u016f<\/strong> od obdr\u017een\u00ed. Ve slo\u017eit\u00fdch p\u0159\u00edpadech (nap\u0159\u00edklad p\u0159i podez\u0159en\u00ed na podvod, bezpe\u010dnostn\u00edm \u0161et\u0159en\u00ed \u00fa\u010dtu nebo zpo\u017ed\u011bn\u00edch ze strany poskytovatele plateb) m\u016f\u017ee proces trvat d\u00e9le; budeme v\u00e1s pr\u016fb\u011b\u017en\u011b informovat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Zp\u016fsob platby pro vr\u00e1cen\u00ed pen\u011bz<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vr\u00e1cen\u00ed pen\u011bz se prov\u00e1d\u00ed na p\u016fvodn\u00ed zp\u016fsob platby pou\u017eit\u00fd p\u0159i n\u00e1kupu, pokud to nen\u00ed mo\u017en\u00e9, dohodnem s v\u00e1mi alternativu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V z\u00e1vislosti na va\u0161\u00ed bance nebo vydavateli karty m\u016f\u017ee vr\u00e1cen\u00ed pen\u011bz trvat dal\u0161\u00edch <strong>5 a\u017e 10 pracovn\u00edch dn\u016f<\/strong> ne\u017e se vr\u00e1cen\u00e1 \u010d\u00e1stka zobraz\u00ed na va\u0161em v\u00fdpisu po na\u0161em zpracov\u00e1n\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Zp\u011btn\u00e1 z\u00fa\u010dtov\u00e1n\u00ed a spory<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud m\u00e1te probl\u00e9m s platbou, d\u016frazn\u011b v\u00e1m doporu\u010dujeme <strong>nejprve n\u00e1s kontaktovat<\/strong> na info@sugardaddyplanet.com p\u0159ed zah\u00e1jen\u00edm zp\u011btn\u00e9ho z\u00fa\u010dtov\u00e1n\u00ed u va\u0161\u00ed banky nebo vydavatele karty. V\u011bt\u0161inu probl\u00e9m\u016f lze vy\u0159e\u0161it rychle a p\u0159\u00edmo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zah\u00e1jen\u00ed zp\u011btn\u00e9ho z\u00fa\u010dtov\u00e1n\u00ed za platbu, kter\u00e1 nespl\u0148uje podm\u00ednky pro vr\u00e1cen\u00ed pen\u011bz podle t\u011bchto Z\u00e1sad, m\u016f\u017ee m\u00edt za n\u00e1sledek pozastaven\u00ed nebo ukon\u010den\u00ed va\u0161eho \u00fa\u010dtu, ani\u017e je dot\u010deno na\u0161e pr\u00e1vo napadnout zp\u011btn\u00e9 z\u00fa\u010dtov\u00e1n\u00ed d\u016fkazy o smlouv\u011b a poskytnut\u00e9 slu\u017eb\u011b.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. M\u011bna, DPH a dan\u011b<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">V\u0161echny n\u00e1kupy na Platform\u011b jsou zpracov\u00e1v\u00e1ny v m\u011bn\u011b zobrazen\u00e9 p\u0159i pokladn\u011b. Stella And Pow O\u00dc vyb\u00edr\u00e1 DPH v EU v r\u00e1mci syst\u00e9mu One-Stop-Shop (OSS), pokud je to relevantn\u00ed: DPH se vypo\u010d\u00edt\u00e1v\u00e1 podle sazby va\u0161\u00ed zem\u011b bydli\u0161t\u011b a je zobrazena p\u0159i pokladn\u011b. Pro spot\u0159ebitele z Velk\u00e9 Brit\u00e1nie se uplat\u0148uje britsk\u00e1 DPH v p\u0159\u00edslu\u0161n\u00e9 sazb\u011b. Vr\u00e1cen\u00ed pen\u011bz se prov\u00e1d\u00ed za <strong>celou zaplacenou \u010d\u00e1stku, v\u010detn\u011b ve\u0161ker\u00e9 vybran\u00e9 DPH nebo jin\u00fdch dan\u00ed<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Da\u0148ov\u00fd doklad nebo potvrzen\u00ed o ka\u017ed\u00e9 platb\u011b je k dispozici v nastaven\u00ed va\u0161eho \u00fa\u010dtu.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Zm\u011bny t\u011bchto Z\u00e1sad vr\u00e1cen\u00ed pen\u011bz<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tyto Z\u00e1sady vr\u00e1cen\u00ed pen\u011bz m\u016f\u017eeme \u010das od \u010dasu aktualizovat, aby odr\u00e1\u017eely zm\u011bny v legislativ\u011b, technologi\u00edch nebo na\u0161ich obchodn\u00edch postupech. Datum &#8220;Posledn\u00ed aktualizace&#8221; v z\u00e1hlav\u00ed ozna\u010duje aktu\u00e1ln\u00ed verzi. O podstatn\u00fdch zm\u011bn\u00e1ch budeme informovat prost\u0159ednictv\u00edm na\u0161ich obvykl\u00fdch kan\u00e1l\u016f s p\u0159im\u011b\u0159en\u00fdm p\u0159edstihem. Jak\u00e1koli zm\u011bna t\u011bchto Z\u00e1sad se vztahuje pouze na n\u00e1kupy uskute\u010dn\u011bn\u00e9 po nabyt\u00ed \u00fa\u010dinnosti nov\u00e9 verze; n\u00e1kupy uskute\u010dn\u011bn\u00e9 v r\u00e1mci p\u0159edchoz\u00ed verze Z\u00e1sad z\u016fstanou nad\u00e1le podl\u00e9hat t\u00e9to verzi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Kontakt<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00e1te-li dotazy ohledn\u011b t\u011bchto Z\u00e1sad vr\u00e1cen\u00ed pen\u011bz:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>E-mail:<\/strong> info@sugardaddyplanet.com<\/li>\n\n\n\n<li><strong>Kontaktni formular:<\/strong> <a href=\"https:\/\/sugardaddyplanet.com\/cs\/kontakt\/\">sugardaddyplanet.com\/contact<\/a><\/li>\n\n\n\n<li><strong>Obchodn\u00edk z\u00e1znamu \/ Provozovatel:<\/strong> Stella And Pow O\u00dc, Tartu mnt 67\/1-13b, Kesklinna linnaosa, Tallinn, Harju maakond, 10115, Estonia. Corporate email: info@stellaandpow.com.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">V p\u0159\u00edpad\u011b jak\u00fdchkoli dotaz\u016f t\u00fdkaj\u00edc\u00edch se v\u00fdpis\u016f z kreditn\u00ed karty nebo bankovn\u00edho \u00fa\u010dtu, transakc\u00ed, podvod\u016f, nerozpoznan\u00fdch poplatk\u016f atd., pros\u00edm kontaktujte:<br>Webov\u00e1 str\u00e1nka: www.vtsup.com<br>Email: livesupport@verotel.com<\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: 15\/05\/2026 This Refund Policy explains under what conditions Stella And Pow O\u00dc (&#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) will refund payments made on the website sugardaddyplanet.com (&#8220;the Platform&#8221;). It should be read together with our Terms of Use, Cancellation Policy and Privacy Policy. We want our refund terms to be clear, fair and easy to apply. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pmpro_default_level":"","footnotes":""},"class_list":["post-32494","page","type-page","status-publish","hentry","pmpro-has-access"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refund Policy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sugardaddyplanet.com\/cs\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy\" \/>\n<meta property=\"og:description\" content=\"Last updated: 15\/05\/2026 This Refund Policy explains under what conditions Stella And Pow O\u00dc (&#8220;we&#8221;, &#8220;our&#8221;, &#8220;us&#8221;) will refund payments made on the website sugardaddyplanet.com (&#8220;the Platform&#8221;). 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